丛林铝业科技（山东）有限责任公司

2019 Annual Social Responsibility Report of Longkou City Conglin Aluminum Co., Ltd.

Longkou City Conglin Aluminum Co., Ltd. pursues sustainable development with the goal of "low consumption, low emissions, and high efficiency," practicing the core values of "loyalty to the enterprise, respect for virtue, contribution to the organization, and innovation beyond," and with unwavering confidence, continuously promoting the development of the Chinese national cause, contributing new strength to the national economic construction.

In 2019, Conglin Aluminum comprehensively fulfilled its responsibilities towards employees, the industry, society, and the environment in areas such as employee development, user service, industry service, and social service, promoting the coordinated and harmonious development of the company within the entire society.

1. People-oriented, caring for employees

The company has always adhered to the management philosophy of "people-oriented," unifying the personal values of employees with the company's values, shaping a corporate culture centered on quality pursuit. The contract signing rate with employees reached 100%, and the company provided social pension insurance, unemployment insurance, medical insurance, work injury insurance, maternity insurance, and other types of insurance for employees, regularly organizing health check-ups to protect employees' legal rights.

In addition, housing security and subsidy benefits have been established, actively creating a comfortable living and working environment for employees; the company has invested substantial financial, material, and human resources to build a cultural center, providing a good environment for learning and entertainment for employees; continuously improving employee accommodation and dining conditions, making dormitories hotel-like and diversifying meals; actively organizing employees to participate in cultural performances, sports competitions, etc., fostering a good atmosphere of unity and progress, and creating brilliance together. To effectively safeguard the personal safety of employees, the company strengthens labor safety awareness and safety inspections, enhances safety education and training, and increases employees' awareness of career planning and self-protection; actively assisting employees and families in difficulty to help them through tough times, promoting the fine tradition of "one side in trouble, eight sides support," showcasing the warmth of the collective and the company's sense of responsibility.

2. Serving customers, providing high-quality products for customers

Conglin Aluminum has always adhered to the service principle of "customer-centered, better serving customers, creating maximum value for customers," providing professional, timely, enthusiastic, and thoughtful pre-sale, in-sale, and after-sale services, establishing stable partnerships, and achieving win-win results.

First, improve customer relationship management levels. First, break down the barriers of departmental information isolation, integrate customer information originally scattered across departments, manage it uniformly, provide comprehensive information materials that can be shared among departments, coordinate departmental actions, and ensure the healthy operation of supply, production, sales, and services. Establish stable and good relationships with customers as a prerequisite, implement customer tiered management, and achieve rapid response based on changes in customer behavior and other information in real-time, placing the company in a proactive position in customer relationship management and stabilizing customer relationships.
Introduce ERP systems for marketing, procurement, production, finance, etc., providing a complete sales process for quoting, ordering, shipping, and invoicing, supporting ordinary sales operations, and enabling real-time monitoring of sales prices and credit. Introduce an intelligent office OA system for daily sales statistics, information release, and work communication processing, setting up marketing business management modules such as sales reports, product inventory, product quotes, and customer feedback information databases. Establish and open an email system and VPN remote business processing system for domestic and foreign marketing personnel, timely and effectively handling daily business and marketing information in domestic and foreign markets, and transmitting it to various units and personnel within the company. Fully implement a CRM system to manage the implementation process of market development and customer service, and establish dynamic management of customer information, achieving automation of customer relationship management business and strengthening centralized management of customer relationships and resources.
The company has established a professional service department to fulfill functions such as production planning, logistics, and after-sales service. Dedicated personnel for customer complaints and after-sales service have been set up, implementing 24-hour holiday-free shipping. Through business trips, phone calls, emails, etc., customer opinions and needs are accepted, customer concerns are understood, relevant investigation reports are formed, improvement measures are developed, and targeted solutions are provided.

Timely respond to customer needs, adding value to customer service from aspects such as sales support, customer development and maintenance, customer complaints, and after-sales service. Implement sales forecasting, production order planning forecasting, and sign safety stock agreements, aiming to provide customers with more considerate services, more timely deliveries, better quality, and faster logistics.

3. Serving the industry

As one of the most important industrial aluminum profile R&D and production enterprises in China, Conglin Aluminum has been committed to the development of high-end industrial aluminum materials for rail transit vehicles, automobiles, electric power, and engineering structures. In recent years, the company has focused on the development of aluminum profiles for high-speed train bodies with higher speeds, lighter commercial vehicles and automotive parts, and aluminum profiles with superior corrosion resistance for marine and engineering structures, as well as innovations in aluminum alloy melting, mold design and manufacturing, and extrusion processes, overcoming many common and key technical challenges in the industry, filling domestic and international product and technology gaps, and leading the industry in technological advancement, promoting the upgrade of product quality in related industries.

To promote the application and popularization of lightweight commercial vehicles and aluminum alloy automotive parts, Conglin Group has completed the development of aluminum alloy lightweight box-type, low-platform, and tank-type semi-trailers for the first time in China. Conglin Aluminum comprehensively considers the high weight reduction requirements and complex operating environments of commercial vehicles, developing various specifications and models of aluminum profiles for automobiles, with annual sales reaching nearly 10,000 tons, strongly supporting the market demand for lightweight commercial vehicles and aluminum alloy automotive parts, playing a significant role in achieving energy conservation and emission reduction goals in the automotive and transportation sectors, and promoting structural adjustment and optimization upgrades in the semi-trailer industry.

The company is committed to standardized management and places importance on national and industry standards, being an important member of the Nonferrous Metals Standardization Technical Committee. It has successively served as the primary drafting unit for three national standards: GB/T 26494-2011 "Aluminum Alloy Extruded Profiles for Rail Vehicle Structures," 20131044-T-610 "Aluminum and Aluminum Alloy Extruded Profiles for Automobiles," and 20140096-T-610 "Aluminum Alloy Extruded Profiles for All-Aluminum Bridge Structures." It has participated in the formulation of 18 national standards, including GB/T 6892 "General Industrial Aluminum and Aluminum Alloy Extruded Profiles," GB/T 26006 "Marine Aluminum Alloy Extruded Pipes, Bars, and Profiles," and GB/T 14846 "Aluminum and Aluminum Alloy Extruded Profile Dimensional Deviations," establishing a high influence and brand awareness in the industry.

The company actively participates in standardization activities in related fields and applies advanced domestic and international standards, achieving alignment with advanced technologies at home and abroad. Currently, Conglin Aluminum's industrial aluminum profile products mainly implement national standards such as GB/T 26494 "Aluminum Alloy Extruded Profiles for Rail Vehicle Structures" and GB/T 6892-2006 "General Industrial Aluminum and Aluminum Alloy Extruded Profiles," and adopt international advanced standards such as EN 775.2-1997 "Mechanical Properties of Aluminum Alloy Bars, Pipes, and Profiles" and ASTM G 47-1990 "Test Methods for Measuring Stress Corrosion Cracking Sensitivity of 2000 Series and 7000 Series Aluminum Alloy Products."

To adapt to the rapid development needs of the market, the company vigorously develops the industrial strategy of lightweight high-end equipment using aluminum alloys, conducting targeted R&D work, actively promoting the engineering transformation of scientific and technological achievements, with a core product and technology engineering transformation rate exceeding 90%.

IV. Serving Society

(1) Change mindset and actively build a social responsibility system

The company vigorously promotes the social responsibility system, changing mindsets so that companies without a sense of social responsibility cannot stand firm in the increasingly fierce competition, which permeates all aspects of the company and promotes the establishment of the social responsibility system and the company's own development.

(2) Strengthen scientific management and focus on environmental protection

The company has successively passed the ISO9001 quality management system, ISO14001 environmental management system, and OHS18001 occupational health and safety management system "three-in-one" management system certification. The protection of the surrounding environment, employee health and safety, and other aspects more reflect the company's social responsibility. Since the establishment of this system, the company has not experienced any major production accidents or equipment accidents and has not received any environmental complaints.

The company has carried out activities for clean production and energy conservation, conducted equipment renovations, regularly tested harmful substances, ensured emissions meet standards, and achieved harmless treatment of three wastes, with environmental management complying with national and industry regulations.

(4) Enthusiastically engage in social welfare undertakings and fulfill corporate social responsibility

In the face of natural disasters such as earthquakes and floods, the company organized all employees to actively donate money and show love; it provided support to nearby primary and secondary schools in the form of materials and funds, supporting the development of education; assisted disadvantaged households in nearby villages; and made efforts to improve surrounding roads and green environments, fully reflecting the company's sense of social responsibility.

(5) Strengthen corporate integrity construction and implement corporate social responsibility

While gradually developing and growing, the company continuously emphasizes integrity construction, innovates integrity management models, sets integrity construction goals, and establishes an integrity management system. The company strives to combine legal tax payment and standardized corporate operations, enhancing the company's reputation and reflecting the organic integration of the company's part-time roles.

In 2019, Conglin Aluminum undertook some work in social responsibility in areas such as employee development, user service, industry service, and social service, achieving certain results. In the future, Conglin Aluminum will further actively protect employees' legitimate rights and interests while pursuing economic benefits, treat suppliers and customers with integrity, strengthen service awareness, and promote the coordinated and harmonious development of the company and society as a whole.

Longkou Conglin Aluminum Co., Ltd.

August 13, 2019